Customer Success

How to Start 2021 With a Customer-Centric Mindset

A customer-centric mindset is a strategy that focuses on understanding the value of a customer. It is an avenue that allows businesses to gain trust, deliver a positive customer experience, and build lifelong customer relationships. Loyal customers are more likely to bring in referrals based on their experience.  Why a Customer-Centric Mindset? Let’s do the…

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Client Use Case:

Today we’re highlighting our client,, which is the leading Net Promoter Score® platform for small and medium-sized businesses. They have been able to streamline measuring customer satisfaction and feedback through a survey that determines NPS®. If you’re unfamiliar with NPS®, it measures customer experience and predicts business growth. This proven metric has transformed our…

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How to Find the Best Salesforce Partner Focused on Customer Success

Finding a Salesforce partner can make or break an implementation or project for a business. It’s important to vet and find the right partner that is knowledgeable, efficient, and can accomplish your goals and needs. It’s also important to ensure that your Salesforce partner is focused on customer success. There’s been a shift in focus…

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